Disclaimer to Products Sold and Directions Offered
- All of TheHorrorDome.com's products are guaranteed against defects for 30 days from the date of the invoice.
- There will be no returns on Masks, Costumes, Props, Decorations, Animatronics or any other product at any time period unless received defective. The exchange of a defective product for a new product of the same kind will be made or the Original Product will be repaired.
- We do not accept Masks, Costumes and other items back due to health reasons, as we will not resell a used product. This way you are sure you are getting a new product that no one has ever worn or used.
- Cancellation of Animatronic or Special orders that take time to build that are already in progress will result in a 50% restocking fee.
- Product damage claims must be made to TheHorrorDome.com within 2 days of delivery.
- No used products will be credited.
- There will be a 25% Restocking Fee on orders returned (except for approved defective returns, which will be exchanged for the same item or repaired).
- Special Order Items that take time to build will not be refunded at all but we will make every attempt to repair the problem if one occurs.
- Shipping Charges will not be Refunded.
- Under no circumstances will we accept back merchandise without an RMA (Return Merchandise Authorization) number. Please call or e-mail us for this code before sending back merchandise.
In no event will TheHorrorDome.com, its president, officers, employees or other representatives be liable for any damages, may they be indirect, consequential, or punitive damages related to product sold or for the free prop directions offered. Except as expressly stated herein, TheHorrorDome.com makes no representations or warranties, either express or implied, of any kind with respect to products sold or for the free prop directions offered on the TheHorrorDome.com web site.